Julie Zeller | Senior Instructional Designer

JULIE ZELLER
Senior Instructional Designer

PERSONAL INFO

Email:
julie.s.zeller@gmail.com
Linkedin:
www.linkedin.com/in/jszeller

HONORS & AWARDS

Customer Services Greatness - Champion
Looker
Oct 2019

CX Warrior
Genesys Telecommunications (Genesys University)
- April 2016 - Innovate in all we do
- Sept 2016 - Innovate in all we do
- Dec 2017 - Customer Success

Innovator of the Year
Genesys Telecommunications (Genesys University)
2014

Outstanding Human Performance Intervention
L3 Communications - USCG
International Society for Performance Improvement (ISPI)
2010

Education Advocate of the Year
GreenPoint Mortgage
CampusMBA, Education Division of Mortgage Bankers Association
2007

EDUCATION

Instructional Technology
Masters of Science
CSU, Chico

Instructional Technology
Bachelor of Science
CSU, Chico

DOWNLOAD RESUME

WORK EXPERIENCE
Revenue Enablment Curriculum Developer	2024 - Present
Created level 200 software engineering training Instituted enablement standards for accessibility Assisted in logistics for Global Technical Summit for 1200 engineers Created 12 courses in Articulate RISE	NUTANIX
Storyline Design Development Implementation Articulate RISE Accessibility SME Collaboration ELearning Curriculum Development Technical Training Adobe Photoshop Virtual Classroom
Instructional Designer	2023 - 2024
Designed, developed, delivered 3 eLearning courses for 300 Engineers at Nike Strategized ERP training for global Sales Development Managers at Lenovo Developed and implemented interactive e-learning modules using Articulate Storyline, resulting in a 30% increase in employee engagement with training materials.	Nike, Lenovo, EcoLab, Apple
Task Analysis Vyond Articulate Storyline Articulate RISE ADDIE SME Collaboration Adobe Photoshop Technical Writing Course Development Sales Training
Instructional Design Manager	2022 - 2023
Developed A11y accessibility course Developed 21 New Hire Training courses Designed project process templates Designed intake project process	VISTAPRINT
Task Analysis Vyond Articulate Storyline Articulate RISE New Hire Training SME Collaboration Adobe Illustrator WellSaid Adobe Audition Adobe Photoshop
Sr. Learning Design Specialist	2019 - 2022
Developed Enterprise Sales Onboarding Training Developed online sales objection handling Training Designed Job Aid and Workbook templates Designed training team course development process	GOOGLE
Task Analysis Design Development Implementation New Hire Training SME Collaboration eLearning LMS Adobe Captivate Adobe Photoshop Adobe Audition Vyond Kahoot Camtasia
Instructional Designer, Technical Operations	2018 - 2019
Developed Technical Operations Onboarding Training Developed Technical Operations Calibration Training Developed Testing Operations Onboarding & Safety Training Designed Training Team Onboarding Training	WAYMO
Task Analysis Design Development Implementation New Hire Training SME Collaboration eLearning LMS Articulate Storyline Audacity Adobe Audition Adobe Photoshop Camtasia
Instructional Designer, Sales	2018
Designed & Developed Sales Onboarding Training Designed Legal, System & Program New Hire Orientation Developed HIPAA training Deployed Web Based Training on General Health Insurance knowledge.	GRAND ROUNDS
Task Analysis Design Development Implementation Team Management Salesforce Sales Training SME Collaboration eLearning LMS Leadership training Adobe Captivate Adobe Photoshop
Sr. ELearning Instructional Designer	2013 - 2018
Saved Department $1.2 Million by converting classroom based materials to ebooks Administrator for eBook Platform (Adobe Experience Manager (AEM) Mobile) Created 20 eLearning using Adobe Captivate Designed process for curriculum consistency in delivery of eLearning Awarded:Innovator of the Year 2014	GENESYS TELECOMMUNICATIONS
eBooks Design Development Implementation Team Management Software Training eLearning LMS Adobe InDesign Adobe AEM Adobe DPS Adobe Captivate Global Program Adobe Photoshop
Sr. Instructional Designer	2012
Developed 3-day blended beta course on monetization of channels Collaborated with SMEs and Project Managers to meet milestones Created 3 eLearning modules using Adobe Captivate Worked with SMEs and Instructors alike for key points Administered global stakeholder meetings	YOUTUBE
ADDIE Design Development Google Docs Google Hangouts Team Management Sales Training Instructor Lead Training SME Collaboration eLearning Adobe Captivate Remote Team
Sr. Instructional Designer	2011 - 2012
Created 90 New Hire Training Developed Technical Resource document which evolved into Wiki Designed, Developed and Delivered Web based training Decreased attrition in new hires from 60% to 40% in 6 months Created Web Based Training Evaluation metrics	MEDIAPLEX
Design Development Technical Writing New Hire Training WebEx Software Training SME Collaboration eLearning Adobe Captivate Sales Training Instructor Lead Training
Sr. ELearning Instructional Designer, Sales	2011
Created company credit card accountability eLearning course Designed and delivered Sales training on new mobile app Delivered Train-the-Trainer Evaluated effectiveness of online training Redesigned success metrics of Web Based Training	INTUIT
Storyline Sales Training Development Implementation Team Management Software Training SME Collaboration eLearning GoToMeeting Adobe Captivate
Sr. ELearning Instructional Designer	2009 - 2011
Created 250 eLearning Simulations for Independent Health Specialist Rate Developed 14 eLearning scenarios for Yeoman Rate Edited video for Electronic Technician Rate Wrote script for eLearning for Information Technician Rate Awarded:Outstanding Human Performance Intervention	U.S. COAST GUARD
Lectora Sales Training Development Implementation Team Management Software Training SME Collaboration eLearning eBooks LMS Adobe Captivate Adobe Photoshop Adobe Premier Pro

Resume